Terms & Conditions

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Booking Deposits-

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A non-refundable deposit is required to secure every booking. Your appointment is not confirmed or held until the deposit has been received, and payment must be made within 24 hours of booking. Proof of payment may be requested. Deposits cannot be transferred to another booking if a separate deposit has already been paid. In some circumstances, and at my discretion, your deposit may be transferred to a new appointment date on one occasion only.

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Cancellations, Rescheduling & No-Shows-

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If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice. Changes made within 48 hours of your booking, as well as failure to attend your appointment without notice, will incur a cancellation fee equal to the full cost of the booked service.

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Invoices-

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All bridal booking invoices must be paid in full during the week of your scheduled booking unless otherwise arranged.

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Bridal Bookings -

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Bridal bookings require a minimum booking of four people, or payment of the equivalent minimum booking fee. Once your deposit has been paid, reducing the number of services will not reduce the total amount payable. Any changes to the booking location may result in additional travel charges and extra time requirements. Hair styling is not included as part of bridal bookings. Bridal dates are only secured once the required deposit has been received.

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Hair Styling-

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Hair styling is available as an add-on service only and cannot be booked on its own. Styling options include curls, waves, straightening, textured & sleek straight ponytails. I do not offer other time-intensive hairstyles, as they exceed the allocated appointment time. If you're unsure whether your desired hairstyle can be achieved, please send through an inspiration photo before your appointment. Styles that fall outside of the services offered may be declined on the day.

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Travel & Mobile Appointments-

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I only offer mobile appointments which must be arranged through direct enquiry and cannot be booked through the online booking system. Travel fees are individually calculated based on factors such as distance, travel time, and location. Mobile bookings are subject to availability and may not be accepted if bridal bookings are scheduled on the same day. Any parking costs, including street or hotel parking fees, are the responsibility of the client.

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Surcharges- 

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Appointments booked on public holidays incur a surcharge of $10 per service. Services scheduled before or after standard business hours will incur a surcharge of $15 per service.

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Client Responsibilities- 

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To ensure the best possible service, please advise me of any allergies, skin sensitivities, or medical conditions before your appointment so that suitable products and precautions can be used. Clients booked for hair and makeup appointments are required to have clean, makeup-free skin and clean, dry hair. I cannot accept responsibility for any reactions or issues that arise due to undisclosed allergies, sensitivities, or medical conditions. I also reserve the right to refuse service to anyone displaying signs of an infectious condition or inappropriate, aggressive, or abusive behaviour. If an appointment is refused under these circumstances, the booking deposit will not be refunded.